Last updated: 11-18-2025
Gijs Verberne Online Solutions (“we,” “us,” or “our”) operates the website https://www.nuvella-lane.com/ (the “Site”).
Our goal is to ensure a seamless and transparent shipping experience for all our customers. This policy applies to all products available on our website.
FULFILLMENT ORIGIN
All orders are processed and shipped from our partner warehouse.
Our logistics network ensures efficient and trackable delivery to customers in the United Kingdom.
SHIPPING COSTS
-
Free Delivery: We offer free shipping on all orders within the United Kingdom.
-
Currency: All prices are listed in GBP.
-
Return Costs: Customers are responsible for return postage when returning items (see return fordetails).
SHIPPING RANGE
-
Delivery Area: Currently, we deliver to addresses within the United Kingdom.
-
Future Expansion: We are actively working on expanding our shipping coverage to additional countries.
ORDER PROCESSING TIME
-
Order Cut-Off Time: Orders placed before 22:00 PM (GMT+01:00)(Central European Time) are processed the same business day.
Orders placed after this time will be processed on the next business day.
-
Handling Time: Orders are prepared and handed over to our carrier partners within 1–2 business days (Monday–Friday).
-
Transit Time: Estimated 3-7 business days for delivery to the UK (carrier-dependent).
-
Total Estimated Delivery Time: Shipping takes 5–10 business days from the time of order placement.
SHIPPING PROCESS
-
Carriers: Export leg via UK last-mile delivery via Royal Mail or DPD.
LOST, DELAYED, OR DAMAGED ITEMS
-
Delays: If your order exceeds the estimated delivery time, please allow an additional 2 business days for delivery before contacting us.
Check your tracking information for the latest updates.
-
Lost Orders: If your package appears lost in transit, please contact us immediately at info@nuvella-lane.com
We will liaise with the carrier to resolve the issue promptly.
-
Damaged or Incorrect Items:
If you receive a damaged or incorrect product, please email info@nuvella-lane.com with photos of the issue.
We will review your case quickly and arrange a replacement or refund where applicable.
-
Cancellations:
Orders can only be canceled before they have been processed or shipped.
Please contact us as soon as possible at info@nuvella-lane.com if you wish to cancel.
- CUSTOMS, DUTIES & VAT
Prices include UK VAT: We ship DDP to the United Kingdom in almost all cases. If a carrier incorrectly attempts to charge duties, contact us and we’ll resolve it.
RETURNS
-
Return Costs: Customers pay for return postage. No restocking fees apply.
-
Refund Processing: Refunds are issued within 10 days after inspection of the returned item.
- For detailed instructions, please see our Return Policy
CONTACT US
If you have any questions or concerns about this Shipping Policy, please contact us:
Nuvella-Lane
Operated by: Gijs Verberne Online Solutions, a company registered in the Netherlands.
Customer Service Hours: Monday - Friday: 9:00 AM - 5:00 PM
Email: info@nuvella-lane.com
Phone Number: +31 6 81608812
Contact Form: Click Here
Company number: 87926423
VAT: NL004506484B36
Registered Address: Laarstraat 34, 5712 RT Someren, Netherlands
